COVID-19

In an ongoing effort to protect and maintain the health of our residents and Team Members, we have made operational plans to open normal business functions in a limited capacity.

We are now offering multiple tour options to fit any comfort level. Choose from in-person tours, guided virtual tours, and self-guided virtual tours. For your safety, after each in-person tour our team will clean and disinfect the model apartment home. This includes but is not limited to doorknobs, countertops, cabinet handles, and appliance handles. Tours are limited to four people at a time to ensure social distancing can be met.

Residents may come to the office for any needs including but not limited to submit maintenance requests, pay rent, or other general support. Prior appointments are not required but encouraged to help limit the number of individuals in the office at one time. No more than 20 people may be present in the office or clubhouse at a time.

All emergency maintenance requests will continue to be serviced at this time. Routine work orders will be done as our PPE stock allows but we will make every effort to complete these work orders while maintaining your safety and the safety of our team members. If you’d like to submit a work order we suggest doing so via your resident portal or over the phone to avoid unnecessary contact with others.

Amenities will open as local restrictions and guidance allow. As local ordinances change we’ll begin to re-open amenities such as pools and gyms but on a limited basis. We ask residents using these amenities (when ordinances allow them to open) to maintain social distancing, wear masks when possible, and note that capacity will be limited.

These decisions are based on direction from the World Health Organization and the Centers for Disease Control (CDC) that the single best method to slow the pace of infection is for people to have less direct or close contact with other people, along with the enhanced cleaning protocols, which we have already implemented.

We ask that you help us be stewards of our community and limit the spread of germs and disease by using alternative methods to communicate with us for the interim, in lieu of an in-person visit. This includes contacting us by phone, email or through the resident portal during regular office hours. The resident portal, if you aren’t yet familiar, offers a variety of features, including online rent payment. If you’ve not previously engaged with our portal or signed up for online payments, you’ll receive an automated email soon with instructions for doing so.

We know our residents depend on us to provide the comforts of home, particularly during uncertain times and will continue to operate with that at the forefront of our minds. Our focus during this challenging time is to ensure you feel supported, and that you understand these shifts are out of an abundance of caution for your own health and safety, as well as that of our Team Members.

Above all, thank you for your understanding and patience.

Privacy Policy

This privacy policy discloses the privacy practices for this website operated by Highpointe Associates, LLC. (“Highpointe Associates, LLC”). Highpointe Associates, LLC wants you to understand the terms and conditions surrounding Highpointe Associates, LLC’s collection and use of your personally identifiable information through this website.

Information Collection and Use

Highpointe Associates, LLC collects personally identifiable information when you visit the site’s pages or when you voluntarily provide information to Highpointe Associates, LLC through the site. The site automatically logs information about you from your browser when you visit the site, such as your IP address, the pages you visit and similar information. You may also choose to voluntarily provide us with information about you at various places on the site. Personal information which we may ask you to provide includes your name, location, e-mail address, company affiliation, telephone number, and other similar information. This site may place and access cookies when you visit the site. A cookie is a small data file that websites commonly write to your hard drive when you visit them. A cookie file contains information that can identify you each time you visit the site. This site uses cookies as a way to measure activity and traffic patterns on the site. You may choose to set your computer to reject cookies if you desire. From time-to-time Highpointe Associates, LLC’s website may request additional information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose additional information that may be requested. Information requested via surveys and contests may include additional demographic information. Highpointe Associates, LLC may use the information collected through this site to send you information and promotional material, to process your requests for information or services, or to customize the site for your future visits.

Sharing and Disclosure

Highpointe Associates, LLC is not in the business of selling or renting your personally identifiable information. Highpointe Associates, LLC may share information about you with others under the following circumstances:

  • When necessary to third parties who work for Highpointe Associates, LLC
  • In order to process your requests or provide you information when you consent to disclosure
  • By operation of law, when such information is transferred as a part of a sale of assets including the assets represented by this site
  • To comply with law, court orders, subpoena or legal process; or to enforce or apply Highpointe Associates, LLC’s agreements or protect Highpointe Associates, LLC’s rights or the rights or property of third parties
  • In the event that Highpointe Associates, LLC or substantially all of its assets are acquired outside of the ordinary course of business, your information may be one of the transferred assets
  • To protect the security and integrity of the site
  • To correct technical problems and malfunctions in how the site operates or processes visitors’ information

Linked Sites

It is important to note that Highpointe Associates, LLC’s website contains links to other websites and that those other websites may not follow the same privacy policies as Highpointe Associates, LLC. For instance, if you click an ad on our website, this may take you away from our site to an entirely different website. This includes links from advertisers, content providers and trade partners who may use our logo and/or style as part of a co-branding agreement. These other websites may collect data from you that Highpointe Associates, LLC would not and may use that data in ways that Highpointe Associates, LLC would not.

Security

This site takes precautions to protect your personally identifiable information. In certain areas of the site, your information may be protected using industry standard Secure Socket Layer (SSL) encryption technology. While we use SSL encryption to protect sensitive information online, we also take steps to protect user information offline. All of our users’ information is restricted in our offices.

Correcting and Deleting Information

If the information you have given Highpointe Associates, LLC changes and you would like to modify it or if you would like to view the information Highpointe Associates, LLC has about you, send your request to the following location. In addition, if you wish to remove information about yourself from Highpointe Associates, LLC’s files, use the Contact Highpointe Associates, LLC form or send an email to the address listed on the site. With any request, provide Highpointe Associates, LLC with a means to identify you and contact you if necessary. Highpointe Associates, LLC will respond to appropriate requests within a reasonable time. Highpointe Associates, LLC, Attn: Website Privacy 210 University Blvd., Ste. 700 – Denver, CO 80206 – 303-501-8860

Children

Highpointe Associates, LLC does not knowingly collect any personally identifiable information from children under 13 years old through the site. However, if the parent or guardian of a child under 13 believes that the child has provided Highpointe Associates, LLC with personally identifiable information, the parent or guardian of that child should contact us through the contact information provided on this page if they want this information deleted from Highpointe Associates, LLC’s files. If Highpointe Associates, LLC obtains knowledge that it has personally identifiable information about a child under 13 in retrievable form in our files, Highpointe Associates, LLC will delete that information from existing files. In addition, anyone under 18 years old should seek their parent’s or guardian’s permission prior to using or disclosing any personal information on the site.

European Union

The European Union’s Directive on Data Protection sets forth certain adequacy standards for data protection involving the personal information that is transferred from the European Union to the United States. The U.S. and E.U. have entered into a “Safe Harbor” that allows U.S. entities receiving personal information from the E.U. to comply with the European Union’s Directive. Highpointe Associates, LLC has satisfied the requirements of the Safe Harbor Principles and has certified that compliance with the U. S. Department of Commerce.

Changes to Privacy Policy

The site is created and controlled by Highpointe Associates, LLC in the State of Colorado, USA. By using the site, you signify your assent to this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the site. Highpointe Associates, LLC reserves the right to make changes or modifications to this Privacy Policy at any time without notice. Please check this page periodically for changes. Your continued use of the site following the posting of changes to This Policy constitutes acceptance of those changes.